:root{color:#e1e3e6;background-color:#121217;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;text-rendering:optimizeLegibility}a{font-weight:500;color:#646cff;text-decoration:inherit}a:hover{color:#535bf2}.home-container{font-family:Segoe UI,Tahoma,Geneva,Verdana,sans-serif;color:#333;overflow-x:hidden}.container{max-width:1200px;margin:0 auto;padding:0 20px}.warning-banner{background:linear-gradient(135deg,#ffeb3b,#ff9800);padding:12px 0;box-shadow:0 2px 10px #0000001a}.warning-content{display:flex;align-items:center;justify-content:center;max-width:1200px;margin:0 auto;padding:0 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#0000001a}.step-icon{font-size:3rem;margin-bottom:20px}.process-card h3{font-size:1.4rem;font-weight:600;margin-bottom:15px;color:#1e293b}.process-card p{color:#64748b;line-height:1.6}.cta-section{background:linear-gradient(135deg,#3b82f6,#1d4ed8);color:#fff;text-align:center}.cta-content h2{font-size:2.5rem;margin-bottom:20px}.cta-content p{font-size:1.2rem;margin-bottom:30px;max-width:600px;margin-left:auto;margin-right:auto}@media (max-width: 768px){.hero-content h1{font-size:2.5rem}.hero-content p{font-size:1.2rem}.hero-buttons{flex-direction:column;align-items:center}.services-grid{grid-template-columns:repeat(auto-fill,minmax(200px,1fr))}.stats-grid{grid-template-columns:repeat(2,1fr);gap:30px}.stat-item h3,.section-header h2{font-size:2rem}}@media (max-width: 480px){.hero-section{height:70vh;min-height:400px}.hero-content 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#ddd;border-radius:4px;font-size:1rem}.dialog-btn{width:100%;padding:.8rem;margin-bottom:.5rem;border:none;border-radius:4px;font-size:1rem;cursor:pointer;transition:background-color .3s}.dialog-btn.primary{background-color:#3498db;color:#fff}.dialog-btn.primary:hover{background-color:#2980b9}.dialog-btn.secondary{background-color:#95a5a6;color:#fff}.dialog-btn.secondary:hover{background-color:#7f8c8d}.dialog-link{background:none;border:none;color:#3498db;cursor:pointer;text-decoration:underline;margin:1rem 0;font-size:.9rem}.message{margin:1rem 0;padding:.5rem;background-color:#f8f9fa;border-left:4px solid #3498db;text-align:center}@media (max-width: 768px){.header{padding:1rem;flex-direction:column;gap:1rem}.home h1{font-size:2rem}.home 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h1{font-weight:700;margin:0;font-size:1.8rem;line-height:1.2}.titles h2{font-weight:500;margin:5px 0 0;font-size:1.2rem;opacity:.9}.header-graphic{display:flex;align-items:center}.graphic-icon{font-size:2.5rem;color:#fffc;animation:float 3s ease-in-out infinite}@keyframes float{0%{transform:translateY(0)}50%{transform:translateY(-10px)}to{transform:translateY(0)}}.alert-banner{background:linear-gradient(90deg,#ff6b6b 0%,var(--danger) 100%);color:#fff;padding:12px 0;animation:slideIn .5s ease-out}@keyframes slideIn{0%{transform:translateY(-20px);opacity:0}to{transform:translateY(0);opacity:1}}.alert-content{display:flex;align-items:center;justify-content:center;gap:15px;max-width:1200px;margin:0 auto;padding:0 20px}.alert-text{display:flex;flex-direction:column;align-items:center;gap:5px}.alert-title{font-weight:700;font-size:1.1rem}.alert-message{font-size:.95rem}.alert-banner i{font-size:1.2rem}.main-content-wrapper{flex:1;padding:30px 0}.main-content{max-width:1200px;margin:0 auto;padding:0 20px}.content-grid{display:grid;grid-template-columns:1fr 1.5fr;gap:30px;margin-bottom:40px}.left-content{display:flex;flex-direction:column;gap:25px}.info-card{background:#fff;border-radius:12px;box-shadow:0 5px 15px #00000014;padding:25px;border-left:5px solid var(--primary-color);transition:transform .3s ease,box-shadow .3s ease}.info-card:hover{transform:translateY(-5px);box-shadow:0 10px 25px #00000026}.info-card h2{color:var(--primary-color);font-size:1.3rem;margin-bottom:15px;padding-bottom:10px;border-bottom:1px solid #eee;display:flex;align-items:center;gap:10px}.info-card h2:before{content:"";width:8px;height:8px;background:var(--accent-color);border-radius:50%}.info-card ol,.info-card ul{padding-left:20px}.info-card li{margin-bottom:10px;line-height:1.5;position:relative}.info-card ol li::marker{font-weight:700;color:var(--primary-color)}.info-card ul 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